Shipping Policy

1. Dispatch & Processing Times

We offer a mix of ready-to-ship items, made-to-order products, and custom designs.

In-Stock Items: Orders for items already in stock are dispatched within 1–3 business days.

Made-to-Order Items: For products printed fresh upon your order, please allow 5–10 business days for printing and quality checks.

Custom Commissions: Because custom work requires individual design and testing, commissions typically take 1–2 weeks to create depending on complexity before dispatch. We will agree on a precise timeline during your initial consultation.

We currently only ship to addresses within the United Kingdom using Royal Mail.

Delivery Estimates: We always ship using Royal Mail Tracked 48, which typically takes 2–3 business days to arrive once your item has left our studio.

Courier Delays: Please note that once a parcel leaves our studio and enters the Royal Mail delivery system, delays are entirely out of our control. It is not uncommon for delivery to occasionally take longer during peak times, and we appreciate your patience with the postal service.

Urgent Orders: If you need your item sooner and would like to upgrade your postage, please contact us before ordering and we will do our best to accommodate your timeline.

Shipping Rates: For orders under £25, delivery costs are calculated automatically at checkout based on the size and weight of your items.

Receiving Your Tracking Number: You will automatically receive a confirmation email with your Royal Mail tracking link as soon as your order is dispatched.

Missing or Delayed Parcels: If your tracking number shows that your parcel has stalled or if it hasn't arrived after 10 business days from dispatch, please get in touch with us. We will review the tracking data and gladly help look into the delay with Royal Mail on your behalf.

Failed Deliveries & Address Errors: Please ensure your delivery details are correct and that someone is available to receive the parcel. PML Prints is not responsible if a parcel is returned to us because of an incorrect address, an inaccessible property, or because it was left uncollected at a Royal Mail sorting office past the holding deadline. If a parcel is returned to our studio for any of these reasons, the customer will need to cover the postage cost to re-ship it.